Privacy Policy

Our Commitment

At The Psych Hub Group T/A Sydney Psych Hub ABN 21 628 917 108 and Longueville Psychology Hub ABN 69 692 878 676, we are committed to providing the highest level of professional psychological services. A key part of that commitment is protecting your privacy in accordance with the Privacy Act 1988 (Cth) and other relevant legislation.

We recognise the sensitivity of the personal and health information you share with us, and we take all reasonable steps to ensure it is collected, stored, and used responsibly and securely.

This Privacy Policy outlines how we collect, use, store, and protect your information.

Scope

This policy applies to all clients, prospective clients, referrers, suppliers, and job applicants who engage with The Psych Hub Group.
It does not apply to the employee records of The Psych Hub Group current or former staff members.

What Is Personal Information?

Personal information is any information that can be used to identify you. This may include your name, contact details, date of birth, or opinions about you.

Sensitive information is a category of personal information and may include:

• Health and psychological information
• Racial or ethnic background
• Religious or political beliefs
• Criminal history
• Sexual orientation or gender identity

We will only collect and use sensitive information with your consent, or where required or authorised by law.

Collection of Personal Information

We collect personal information that is necessary to provide psychological services, ensure continuity of care, and comply with professional and legal obligations.

In some cases, you may request to engage with us anonymously or under a pseudonym. Where lawful and practicable, we will accommodate this, though it may limit the services we can provide.

What Personal Information Do We Collect and Use?

The type of information we collect depends on your relationship with us, but may include:

• Contact details (name, address, phone, email)
• Date of birth and emergency contact/next of kin details
• Referral information (e.g., from a GP, psychiatrist, or school)
• Medical or psychological history
• Session notes and psychometric test results
• Billing and payment information
• Professional credentials (for supervisees or staff)

We collect and use this information only for purposes consistent with the reason it was provided, or for a directly related purpose such as treatment planning, professional supervision, or administrative requirements.

How Do We Collect Information?

We typically collect information directly from you during:

• Initial consultations and intake forms
• Therapy or assessment sessions
• Phone calls, emails, or online forms

We may also receive information from third parties (e.g., GPs, schools, specialists, or family members) with your consent, or where required by law.

Disclosure of Personal Information

We will not sell or trade your personal information. We will only disclose information in accordance with the Privacy Act, and typically in the following situations:

• To other treating health professionals (with your consent)
• To Medicare, private health insurers, or other funding bodies (for claiming purposes)
• To legal or statutory bodies where disclosure is required by law (e.g., if there is a serious risk of harm or mandatory reporting obligations)
• To our professional advisers (e.g., accountants, auditors, insurers, or lawyers)

Do We Send Information Overseas?

We do not routinely send personal information outside Australia. If it is necessary to do so (for example, to access telehealth platforms or cloud-based storage), we will ensure that the recipient country has appropriate privacy protections in place, or that contractual safeguards are used.

Access to and Correction of Information

You have the right to access and request correction of your personal information, subject to some exceptions provided under the Privacy Act.
If you believe any information we hold about you is inaccurate or incomplete, please let us know so we can update our records.

Security of Your Information

We take all reasonable steps to protect personal information from misuse, loss, and unauthorised access. This includes secure electronic record-keeping systems, password-protected files, and physical safeguards for paper records.

Complaints

If you have concerns about how your personal information has been handled, you may make a complaint to us via our practice manager at practicemanager@sydneypsychhub.com.au. We take all complaints seriously and will respond promptly.

If you are not satisfied with our response, you may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Website Use

You may browse our website anonymously. However, if you choose to submit personal information (e.g., via contact forms), it will be managed in accordance with this policy.

Our website may also collect non-identifying data, including:

• Server address and IP
• Browser type and operating system
• Pages visited and time spent
• Referring website links

This information is used internally for statistical and service improvement purposes only.

Contact Us

If you have any questions about our Privacy Policy or how your information is handled, please contact our Privacy Officer privacyofficer@sydneypsychhub.com.au.